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Is Mad in India, an Indian Company or Brand?
Yes. Mad in India is a registered brand of Indus Creed Lifestyle Marketing Private Limited, a company incorporated in India.

Where else can I buy The Mad in India products?
You can buy it from our our e-commerce store here. You can also find the list of offline stores here. Our products are also retailed through other e commerce platforms and other major Retail Chains.

Where is Mad in India’s Head Office located?
The Head Office is based out in Indore at – 

Indus Creed Lifestyle Marketing Pvt. Ltd
103, Princes’ Pride
21/3, New Palasia
Off Narayan Kothi
Indore – 452003
Tel: +91-731-4066365, +91-731-4066465
Fax: +91-731-4071465

How will I know if Mad in India has received my order?
Once the payment process has been completed by you via the internet payment gateway, you will receive a confirmation of the same, from your bank. This confirmation is received by us at the back end, which updates our e commerce website and our platform informs you via an email that you have placed an order with us. You will also be given an order confirmation number within the same email, which can be used for all further communication as a reference number with Mad in India.

How do I check my order status?
You can view the status of your order through My Order History option after logging in to My Account on the Mad in India website. Once the order is dispatched we will update your order number with the AWB number for the courier company and the same will reflect in your account for tracking your order delivery via our logistic service providers dynamic web site.

How safe are my personal details?
Very safe, Mad in India values your privacy and will never share (sell or tell) your personal details to anyone outside Mad in India .
Our privacy policy explains the safety of the information collected from you, when you use our services and the steps we have taken to keep it safe. Please visit our Privacy Policy for further details.

Is it safe to use credit card online at www.madinindia.com?
Yes it is safe to use your credit card online as Mad in India website is linked to the EBS payment gateway which has 128 bit SSL encryption, and is also VeriSign secured. EBS and its member banks take due care about your digital payments.

How do I return a defective product?
Please refer to our Returns Policy. Alternatively you can write in to us at info@madinindia.in

Do you deliver to my city?
We deliver our products, to all major Indian cities supported by our logistics service providers.
Are there any hidden charges?
There are no hidden charges except the shipping costs and local taxes, if any, levied while placing an order on the site.

What if a product/s is out of stock?
Mad in India makes every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If a customer places an order for a product, which is not in stock, Mad in India will inform the customer through an email or telephone call about availability of a certain product. Please read our Shipping Policy along with this.

Do I have to sign up for Mad in India account to buy something at www.madinindia.in?
It is not mandatory to create an account on www.madinindia.in and you can simply proceed as a Guest Shopper. However, there are several benefits of creating an account and being our registered customer as we do send out sms’s, e-mailers and direct mailers to all such registered users regularly with offers and or news updates. If you are not registered, you will miss out on good deals.

What are the payment options at Mad in India?
Credit card: Master/ Visa Debit cards: All Visa Debit cards from all major Indian Banks will be accepted on our website payment gateway.

Cash on Delivery: Cash on delivery option is not available as a payment option.

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