Mad in India 100% Buyer Protection Program Details:
madinindia.com has a friendly replacement and refund policy to ensure your online purchase is hassel free. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase as well as after. And to avoid ugly surprises during refund/replacement we are always there for your support.
How are items packaged?
All items are carefully packed as to avoid any form of damage.
What is the estimated delivery time?
We ship on all weekdays (Monday to Friday), excluding Saturdays, Sundays & public holidays.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics or lack of availability.
The estimated time of delivery is within 10 working days for international orders. All orders get shipped within 3 days from our warehouse.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex.
What is Mad in India Replacement/Refund Policy?
Our "100% Buyer Protection Program" allows for easy replacement and refunds for:
- Products which you received in "Damaged/Defective/Broken" condition.
- Products not as per description/photo on the website.
Please follow the below given steps to register your dispute within 24hr of receipt of the product. Disputes registered after 24hrs of delivery may not be entertained.
How to raise dispute for an order?
You need to register your dispute by sending email to firstname.lastname@example.org with images of broken/defective/damaged/mismatch products within 24hr of delivery. We need photos of the damaged/defective/mismatch products received. Please mention your order number in the e-mail.
After we review your request, you will receive an e-mail with instructions on resolution of your dispute. Please allow us three days to respond to your dispute and provide instructions on replacement or refund of your item.
When will I be refunded?
The refund will be initiated only in the form of a Mad in India Gift Voucher of the value of your item, which can be redeemed on madinindia.com before validity of the voucher.
How can I track the delivery of my order?
All Mad in India items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We e-mail you the tracking number after we dispatch your order.